Complaints and Regulation

This page explains who provides the legal services offered through kaya law, and what to do if you are unhappy with the service.

Who provides the legal services

This website is owned and operated by Deniz Kaya Ltd. Its principal, Deniz Kaya, provides legal services through the solicitors firms FDR Law Limited and Woodstock Legal Services Limited, depending on the matter. Both firms are authorised and regulated by the Solicitors Regulation Authority. KAYA Law is a trading name of Deniz Kaya Ltd and is not itself regulated.

FDR Law Limited

FDR Law Limited, 71-73 Carter Lane, London, EC4V 5EQ. SRA number: 8003401.

Woodstock Legal Services Limited

Woodstock Legal Services Limited, 11 Haven Road, Poole, Dorset, BH13 7LE. SRA number: 614145.

Deniz Kaya Ltd is a professional services company registered in England and Wales. Company number: 13285910. Registered office: 93 Sandringham Way, Waltham Cross, Hertfordshire, EN8 8DU.

How to make a complaint

I want you to be happy with the service you receive. If you are not, please tell me first, so that I can try to put things right. Your complaint is handled under the complaints procedure of the firm acting for you, and you are told which firm that is before any work starts.

Each firm's complaints procedure is set out in the client care information and terms of business that the firm sends you before any work starts.

If your complaint is not resolved

If you are not satisfied with the firm's final response, you may be able to refer your complaint to the Legal Ombudsman. Time limits apply, and the firm's client care information explains them. You can find out more at legalombudsman.org.uk. If you are concerned about the conduct of a solicitor or a firm, you can raise it with the Solicitors Regulation Authority at sra.org.uk.